What Makes IC Different?

In addition to Mary Carethers’ expertise:

  • (IC Programs) Participants begin integrating their new skills and insights on the job immediately. One-on-one coaching (Coach Connects) between group sessions and personalized action plans facilitate deeper learning and the adoption of new skills.
  • (IC Programs & Coaching) Each participant develops and pursues their own path to success by leveraging their strengths, attaining specific outcomes, communicating with their manager and acting on insights gained from key stakeholder feedback.

Innovation Connections Development Programs vs.

Soft Skills Training

Did you know individuals who complete soft skills training retain only 10% of what they learned? That means 90% is forgotten. (Source: 2012 Benchmarking Forum Study, American Society for Training and Development).

Innovation Connection’s development programs offer participants many of the beneficial aspects associated with executive coaching including an individualized approach, on-the-job integration and ongoing coaching support. A global survey by PriceWaterhouseCoopers and the Association Resource Centre found that the mean Return on Investment in coaching was 7 times the initial investment, and over a quarter of coaching clients reported a stunning ROI of 10 to 49 times the cost. (Source: Forbes)


Focusing On and Reaching for Outcomes

The ability to effectively obtain and leverage feedback from your manager, peers and colleagues is one of the most effective ways to advance your career. The second way is to clearly illustrate your skills to key decision makers as you achieve the desired impact on people and projects (outcomes).

Highly influential leaders have mastered these capabilities, and so can you.

Throughout your career your manager will try to predict your ability to perform certain skills needed for future performance. In an effort to help you improve, they usually provide traditional feedback in the form of recommendations or suggestions focusing on your behavior. They typically predict that you can perform the skill, if you exhibit behaviors:

  • Matching or similar to behaviors that have been successful for him/her, or;
  • Successful behaviors that they have seen in other people.

While this type of feedback can be a positive experience, there are several downsides.

  • The recommendations typically focus on behaviors familiar to other people, not you. You may not have the skills or confidence to adopt the suggested behavior.
  • “Behavior” itself is difficult to measure and evaluate, leading to potential confusion and unnecessary nitpicking.
  • A lack of flexibility, because you are often told “how” to achieve a certain outcome, which may not work for you.
  • Your manager and peers are not encouraged to recognize or understand your strengths.
  • Your manager is put in the drivers’ seat, as they try to “fix” you.

Shifting Gears: Outcome-Based Feedback & Explicit Communications

As an executive coach and business professional, I have found that a focus on outcomes, when combined with communicating How you achieved the outcome is the key. This approach enables you to achieve the desired outcomes by leveraging your strengths; empowering you to remain true to your authentic self.

The key is switching from the silent and internal “conversation” of your manager observing your behavior to predict your future performance
Concrete actions you can openly demonstrate to deliver the outcome and demonstrate your ability, which can be used to predict your future performance.

Benefits: Outcome-Based Feedback

Several things will happen when you and your manager shift the focus of the “feedback” conversation to “what is the desired outcome?”

  • You and your manager can engage in a positive powerful communication with proactive and “outside the box” problem solving.
  • Your confidence, energy and interest will go up, because the solutions will leverage your strengths and behaviors vs. someone else’s.
  • It’s much easier for your manager to predict future ability based on your ability to achieve specific outcomes.
  • You gain a flexible approach recognizing multiple solutions as you determine how to reach the desired outcome.
  • You and others can objectively measure the success of your solutions (or how well your solutions are working).
  • Your manager gets to know you and your strengths sooner.
  • You can showcase your ability to take responsibility for results.
  • The discussions will open the door to career-advancing conversations with your manager.


Work with Mary Carethers to learn and implement a structured and proactive approach giving you the valuable information needed to advance your career. Speed up your ability to develop professional skills including building strong relationships, communicating clearly, and influencing others. Mastery of your depth area is critical, however among a group of experts the emotional intelligence (EQ) skills are what separate folks at the very top of their career potential from everyone else.

For more information, please contact Innovation Connections at (513) 549-9004 or mecarethers@innovationconnectionsllc.com.

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